General Solution

Questions

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1. What does the Ely Perspective SiteStarter™ Solution include?

The necessary steps and know-how to get online with a professional Web presence. The SiteStarter™ package includes customization of three (3) pages for you: Home, About Us, and Contact Us and three customised items added to your eStore. Need more? Simply upgrade to one of our Custom Design Services Web Packages. All additional features are automatically included with the Solution.Top

2. Am I committed in any way with the Ely Perspective SiteStarter™?

After you sign-up for the initial package, you are committed to the Web Site Design fee.Top

3. What if I want a more robust site than the basic Ely Perspective SiteStarter™ package?

Four additional Web packages are available based on your business and Web site requirements. See the Custom Design information for all package upgrade details.Top

4. Why do you need my email and other company information to get me started?

The company information and email you supply at the time of sign up helps us give you a head start on your site. Once we know your company name and type we can provide you with a personalised structure for your e-business.

Ely Perspective SiteStarter™ uses your personal information for the purposes of generating your e-business. Additionally, from time to time we need to tell all our customers via email about service enhancements and other information that affects your online business.Top

5. I'm not a technical person. What if I need help once my site is turned over to me?

The Online Professor will come to your rescue! The Online Professor is available any time from the Management Console to:

Assist you to create and make changes to your site
Teach by showing you what to do on a practice site

Additionally, you can access the text-based Help function from any area of the Management Console or contact Support.Top

6. What are the system requirements for using Ely Perspective SiteStarter™?

You need:

A PC running Microsoft Windows XP or WIndows Vista, or a Macintosh running MacOS X or newer.
Microsoft Internet Explorer or FireFox (only FireFox is supported to manage your site on Macs).
An email account from any provider you choose, including free services like Hotmail.
A broadband Internet connection (dial-up is possible, but not advised if you intend to make lots of changes to your site).
A monitor resolution of at least 800x600.Top

7. I would like to sign up with a free ISP (Internet Service Provider). Will this work with the service?

Absolutely. You may use any ISP you choose with this solution.Top

8. Can I sell products with Ely Perspectuve SiteStarter™?

Yes! Included in this service is full-service shopping cart capability and, if you choose, the ability to accept and process credit card orders online. If you select the merchant account feature, we will provide you with a discounted online merchant account and very low merchant account rates. We use Secure Socket Layer (SSL) software to protect your transactions, data and your customers' data from fraud. Of course, you can sell products via your site without a merchant account by taking orders over the phone, mail or fax and collecting payment in the form of checks or money orders.Top

9. I'd like to accept appointments and reservations online at my site. Is this possible?

Yes! This solution has a powerful, easy to use Reservations feature. From the Management Console, located under the Admin tab, go to "Working With My Site", click "Add A Page" and choose the Reservations function. Then click on your newly created Reservations page to personalize it.Top

10. I already have a site. Will you host it for me?

To ensure we have ample storage space for sites, we do not host sites that are not utilizing our service.Top

11. How long does it take to personalize my site?

Your site will be customized and turned over to you for a final review within ten business days from the time we receive your completed Ely Perspective SiteStarter™ or Custom Design Services Package Workbook. See the Custom Design information for complete package details.Top

12. Who makes changes to my site once it's turned over to me?

You do, which means you have complete control over your online business. The easy to use Management Console (located under the Admin tab) is where you will add, delete and edit pages on your site. You can access this feature by selecting "edit my website" at the home page. You have password-protected access to the Management Console 24 hours a day, 7 days a week. Once you make a change on your site, it's live on the Internet.Top

13. How do I access the Management Console of my site?

When our Web Specialists complete the customization of your site they will contact you for a review and will supply you with your User Name and Password giving you access to the Management Console for your site. Click on the Admin button on your site, enter your User Name and Password and you will see the Management Console.Top

14. Can I pay to have changes made to my site for me?

Yes. You can upgrade your package at any time. For simple changes, we offer Web Site Maintenance in 30-minute increments. Contact us for pricing and details.Top

15. How do I delete my site?

Simply Contact Us and let us know you would like to have your site de-activated.Top

16. Can I have files for my visitors to download on my site (e.g., Real Audio or Video, Adobe Acrobat PDF's, etc.)?

Yes.Top

17. Can I use my own domain name (or the domain I am planning to get soon)?

Yes, you have the option of purchasing your own domain name. Or you can assign an existing domain to your site.Top

18. How will I get people to come to my site?

Marketing functions help you attract first-time visitors and encourage repeat visits. You can create email newsletters (e-newsletters) using our message templates and send them to your customers.

Once you have visitors coming to your site, use Polls and Surveys or track what they purchase to deliver information to them that's specific to their interests. For instance, if you are a specialty cheese store, you can send an email to all of your customers who purchased Brie in the last six months and let them know about a sale you are having on Brie de Meaux.Top

19. I want to list my site with Search Engines and Directories. Can you help?

Yes! Most search engines take between two to five weeks to process your registration.

An initial Search Engine submission is done for you with any of our Custom Design Packages.Top

20. How can I tell who visits my site?

Site Analysis includes sales reports, lead tracking, ROI reports and site traffic reports. A visitor registration field is standard on site as an avenue for you to gather customer emails and other information. Visitor data available includes: name, user name, password and email address.Top

21. How safe is my information online?

We currently meet the industry standards for information security. Your site is password protected (with a password that you create) so that only those who know your password can edit your site. All credit card transactions made on member sites are protected using Secure Socket Layer (SSL) software. Once a credit card has been accepted on a site, the credit card information moves through our processing network to the merchant account-processing network. These transactions are also encrypted to protect them from fraud.

Additionally, your personal privacy is of utmost importance to us. We will not share your personal information (or your Web site visitors' personal information) with third parties without your permission.Top

22. I've heard about sites being "down" for technical reasons. Will this happen to my site?

There will be short periods of scheduled "down" time when the servers will be undergoing updates and maintenance. We will make every effort to schedule these during non-peak traffic times. You will be notified in advance via email of these planned updates. Additionally, as with any ISP (Internet Service Provider) we may experience random "down" time.Top

23. Have a question not answered here?

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